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Return and Exchange Policy

Wholesale Pallets:

Due to the nature of wholesale pallets, these are sold AS-IS. Our pallets contain the Pallet Paradise Guarantee, which means we do not cherry pick (take high value items out of pallets) our selection. Our pallets contain a mix of New, Open-Box, Store Returns, Used, and Salvage items direct from the retailers we offer. 


Retail Items:

Items Picked Up In Store:

We offer a 30-day money back guarantee on items purchased individually and picked up in store, as long as the item is returned in the same condition it was picked up in. If the item is returned due to damage caused by the customer, we will have to assess the damage and come to an agreement. We are reasonable and pride ourselves on customer satisfaction. Please give us a call to request return. Once again, we pride ourselves on customer satisfaction and stand behind the items we sell individually.

Items Shipped Via LTL:

We offer a 30-day money back guarantee on all items purchased individually and shipped via LTL freight. Our items are inspected and if any damage is present prior to shipping, we highlight it. All items are tested for functionality, unless others noted. Unfortunately, we cannot offer free return shipping for items returned due to customers changing their mind for items shipped LTL. If you receive your item and feel it was not accurately described and any damage was not highlighted, please reach out ASAP so we can file a claim with the shipping company. 

Thank you for choosing us!

Thank You For Being A Part Of Our Family!

Pallet Paradise was formed when two friends got together and recognized a valuable business opportunity. We recognized that we could purchase brand new, like new, and open box items by the truckload and distribute these products to individuals all around the USA.

Our goal is to provide exceptional products and service to those looking to save massive amounts of money on products they would be purchasing at retail prices.

When you shop with us, rest assured that customer satisfaction is our #1 priority and we will do whatever it takes to ensure our Pallet Paradise family (YOU) is taken care of.

Contact us at (765) 222-4531 to let us know how we can earn your business!